et77 Privacy Policy

1 Introduction and Scope of Policy

This privacy policy applies to users of the et77 platform. When you use the et77 website, register, or use any of our services, you are considered to have accepted the terms of this privacy policy.

et77 operates a safe and reliable online gaming platform for users in Bangladesh. We place the highest importance on your personal privacy and are always committed to protecting your information.

2 What Information We Collect

et77 collects the following types of information as needed to provide its services:

2.1 Personal Information Provided Directly

• Full name and date of birth (for identity verification)
• Email address and contact details
• National ID card or passport information (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Browsing history on the platform and gaming activity logs
• Cookies and session data (see the cookie section below for details)
• Transaction history and timestamps (per BST)

2.3 Information Received from Third Parties

• Transaction confirmations from payment processing providers
• Risk assessment data from fraud prevention services
• Verification results from identity verification services

3 Purpose of Using Information

et77 uses collected information only for the following legitimate purposes:

• Account Management: To carry out registration, login, and account verification processes.
• Financial Transaction Processing: To ensure deposits, withdrawals, and bonus distributions are completed.
• Meeting Legal Obligations: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Security: To prevent fraud, unauthorized access, and misuse.
• Service Improvement: To improve platform performance and user experience.
• Responsible Gaming: To monitor gaming behavior and support users who may be at risk.
• Marketing Communications: To send relevant offers and promotional information with your consent.

4 Information Sharing and Disclosure

et77 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only necessary information is shared with trusted third parties such as payment processors, identity verification services, and fraud prevention services. These partners are contractually bound to follow our guidelines and privacy standards.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, government directives, or applicable legal obligations. Where legally possible, we will try to notify you before making such a disclosure.

4.3 Business Transfers

If there is any change in the ownership or business operations of et77, user information may be transferred as part of that change. In such cases, the new owner will be required to comply with the terms of this privacy policy.

5 Cookie Policy

et77 uses cookies to run the platform effectively. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve services.
• Security Cookies: Help detect fraudulent activity.

You can control cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.

6 Data Security Measures

et77 has adopted industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption is used for all data transfers.
• Stored sensitive data is protected with AES-256 encryption.
• Passwords are always stored in hashed form — never in plain readable text.
• Regular security audits and penetration testing are conducted.
• Access to data is restricted to authorized staff only.
• Automated monitoring systems are active to detect unusual activity.

7 Data Retention Period

et77 retains your personal information only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as the account is active and for a set period after closure as required by law.
• Financial Transaction Records: Retained long-term in compliance with AML regulations.
• KYC Documents: From the time of verification for a period set by applicable law.
• Gaming Logs and Activity History: In accordance with applicable regulatory requirements.
• Communication Records: For a defined period to ensure customer service quality.

Once the defined retention period ends, information is securely deleted or anonymized.

8 User Rights

As a user of et77, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (except where legal obligations apply).
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Withdraw from Marketing Communications: You may opt out of promotional emails or messages at any time.
• Right to Data Portability: In certain circumstances, you may request your information in a structured format.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

9 Protection of Minors

et77 provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we learn that a minor is using the platform, their account will be closed immediately and all related information will be deleted.

If you believe a minor is using this platform, please notify us at [email protected].

10 International Data Transfers

Some of et77's technical infrastructure may operate on servers located outside Bangladesh. In such cases, your information may be transferred internationally.

For such transfers, we ensure that:

• The transfer process is secure and encrypted.
• Adequate data protection measures are in place at the destination server.
• The relevant service providers are contractually bound to meet our privacy standards.

11 Policy Changes

et77 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• A notification will be sent to your registered email for important changes.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay informed about the latest updates.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali

After receiving your request, we will do our best to respond as quickly as possible.